Customer Service Agent in Chennai

Gfw; Chennai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Flexible remote collaboration

High degree of autonomy

Opportunities for growth and development

Supportive international team

Job summary

Gfw is seeking a dedicated Customer Service Agent to join us in Chennai on a full-time basis. This role is crucial in supporting our learners as we establish a new location. Responsibilities include acting as the first contact for learners, guiding course selections, and ensuring satisfaction. The ideal candidate will demonstrate strong service orientation, fluency in English (German is a plus), and effective communication skills. This is a unique opportunity to shape an international project with a supportive team.

Qualifications

• Genuine enthusiasm for working with adult learners.
• Professional communication by email, phone, or in person.

Responsibilities

• Act as the first point of contact for learners via email or on site.
• Provide guidance in course selection and support participants.
• Ensure learner satisfaction through effective support.
• Coordinate administrative tasks for smooth operations.

Skills

Strong service orientation

Fluent English skills

Confident communication

Solid PC and MS Office skills

Job description

About us

speakeasy Berlin and GfW Weiterbildung are leading providers of language education and vocational training in Germany. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are now preparing the launch of a new strategic initiative in India, aimed at building long‑term, sustainable partnerships and impactful educational solutions.

About the project

We are currently looking for a dedicated Customer Service Agent based in Chennai to join us on a full-time basis. You will play a key role in supporting our learners and will be part of an exciting journey as we set up a new location from the ground up.

Website: https://www.gfw.education/

Location: Chennai, Tamil Nadu, India

Your role

• Acting as the first point of contact for our learners via email or on site, Monday to Saturday
• Providing guidance in course selection and supporting participants with their questions
• Ensuring learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinating administrative tasks and contributing to smooth day-to-day operations

Your profile

• Strong service orientation and genuine enthusiasm for working with adult learners
• Fluent English skills, German is a plus
• Confident and professional communication, whether by email, phone, or in person
• Solid PC and MS Office skills

What we offer

• The opportunity to shape an international project from day one
• Flexible, remote collaboration and a high degree of autonomy
• Long‑term cooperation with potential for growth and development
• A supportive and inspiring international team

Interested?

We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.