Customer Service Advisor

Sales Partners; Mumbai, Mumbai Suburban; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Structured training program

Mentorship from leadership

Exposure to all business functions

Growth into management role

Competitive salary

Job summary

Sales Partners in Mumbai is seeking a Customer Service Advisor to be the first point of contact for customers, delivering support and resolving issues with a focus on excellent service.

You will onboard customers smoothly, provide product and policy information, and assist with transactions while staying informed about promotions and company offerings.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly, patient, and professional with the public.
• Strong problem-solving and conflict-resolution abilities.
• High personal presentation standards.
• Reliable, punctual, and able to stay calm under pressure.
• Good computer literacy for recording inquiries using CRM or booking systems.
• Team-oriented with a positive attitude.

Responsibilities

• Greet and assist customers in person, ensuring a warm, professional manner.
• Provide accurate information on products, services, pricing, and policies.
• Process transactions, forms, or service requests accurately and efficiently.
• Maintain up-to-date knowledge of company offerings and promotions.
• Support other departments by relaying customer feedback and identifying improvement opportunities.
• Follow company procedures for data protection, safety, and compliance.

Skills

Communication

Interpersonal skills

Problem solving

Calm under pressure

Professional presentation

CRM knowledge

Team oriented

Tools

CRM software

Job description

We are seeking a friendly, proactive, and customer-focused Customer Service Advisor to join our team. In this role, you will be the first point of contact for our customersproviding support, resolving issues, and ensuring every interaction reflects our companys commitment to excellent service.

Youll communicate with customers to deliver a seamless customer onboarding experience.

Key Responsibilities

• Greet and assist customers in person, ensuring a warm, professional, and approachable manner.
• Provide accurate information on products, services, pricing, and policies.
• Process transactions, forms, or service requests accurately and efficiently.
• Maintain up-to-date knowledge of company offerings and promotions.
• Support other departments by relaying customer feedback and identifying improvement opportunities.
• Follow company procedures for data protection, safety, and compliance.

Skills & Attributes

• Excellent interpersonal and communication skills.
• Friendly, patient, and professional manner when dealing with the public.
• Strong problem-solving and conflict-resolution abilities.
• High personal presentation standards.
• Reliable, punctual, and able to stay calm under pressure.
• Good computer literacy (for recording enquiries, using CRM or booking systems).
• Team-oriented with a positive attitude.

What We Offer

• Structured training and development program across multiple business functions.
• Mentorship from senior leadership.
• Exposure to all aspects of running a business, from operations to strategy.
• Opportunity to grow into a management role and take ownership of a business unit.
• Competitive salary and benefits.