Customer Service Advisor

Talent Acquaintance; Surat; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Surat is seeking a Customer Support Executive to handle inquiries and provide accurate information about products and services. You will build strong relationships to ensure long-term customer satisfaction and collaborate with internal teams to resolve complex issues.

The role requires maintaining product knowledge, addressing concerns, and consistently meeting performance targets in a fast-paced environment. Join a team that values customer-centric service and teamwork.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities with attention to detail.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.