Customer Service Admin Support(L1)

Oracle; Bengaluru; On-site; INR 500,000 - 650,000; Full time

Job summary

Oracle in Bengaluru, Karnataka is seeking a customer support specialist to act as the primary contact for diverse inquiries. You will provide real-time guidance to resolve product access, configuration, account management, and general troubleshooting.

Your role includes responding to helpdesk tickets via multiple channels, documenting interactions, and escalating complex issues to technical teams while maintaining professionalism and onboarding support for users.

Qualifications

• Experience providing customer support via multiple channels (phone, email, chat).
• Ability to diagnose issues and guide customers through steps clearly.
• Strong documentation and note-taking for ticketing systems.

Responsibilities

• Responding promptly to helpdesk tickets via phone, email, or web-based channels.
• Troubleshooting and resolving customer issues using established procedures and resources.
• Documenting all customer interactions and resolutions in a ticketing system.
• Escalating complex issues to appropriate technical teams with clear case notes.
• Assisting with onboarding and support for new/existing users.
• Collaborating with team members to ensure timely issue resolutions.
• Maintaining a high standard of customer service and professionalism.

Skills

Customer support

Ticketing systems

Communication skills

Education

Bachelor's degree

Tools

ServiceNow

Job description

In this role, you will serve as the primary point of contact for customers seeking support with a wide variety of technical and non-technical issues.

Description:

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

Responsibilities:

• Responding promptly to helpdesk tickets via phone, email, or web-based channels
• Troubleshooting and resolving customer issues using established procedures and resources
• Documenting all customer interactions and resolutions in a ticketing system
• Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
• Assisting with onboarding and support for new/existing users
• Collaborating closely with team members to ensure timely and accurate issue resolutions
• Maintaining a high standard of customer service and professionalism in all interactions