L1 Support Engineer

TECEZE; Hyderabad; Hybrid; INR 300,000 - 550,000; Full time

Job summary

Teceze is seeking a proactive IT Support Specialist to provide onsite and remote technical support for end users in Hyderabad, India. The role focuses on desktop support, incident handling, asset tracking, and ensuring a positive end-user experience.

The ideal candidate will have hands-on experience with ITSM tools like ServiceNow, strong communication skills, and a customer-first mindset to deliver high-quality IT services in a hybrid work environment.

Qualifications

• Hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management.
• Strong communication skills and customer-first approach to delivering high-quality IT services.

Responsibilities

• Manage incidents and service requests through ServiceNow or similar ITSM tools.
• Ensure timely resolution of tickets while adhering to defined SLAs.
• Maintain accurate documentation of incidents, requests, and resolutions.

Skills

Desktop support

Incident management

Asset management

Hardware troubleshooting

End-user experience

Communication skills

Tools

ServiceNow

Job description

We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess strong communication skills and a customer-first approach to delivering high-quality IT services.

Key Responsibilities

Service Management

• Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
• Ensure timely resolution of tickets while adhering to defined SLAs.
• Maintain accurate documentation of incidents, requests, and resolutions.