L1 L2 Support Engineer

WIN Home Inspection; Pune District, Ahmedabad District, Gurugram District; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

WIN Home Inspection in Pune, India seeks an Application Support Specialist to provide technical assistance to clients via phone, email, or chat for software-related issues. The role requires strong troubleshooting, clear communication, and ticket handling duties.

You will troubleshoot, resolve complaints promptly, collaborate with internal teams to identify root causes, and document all interactions using ServiceNow to ensure consistent, high-quality support.

Qualifications

• 2–6 years of experience in application support, client servicing, or product support role.
• Strong understanding of IT support L1 processes and US process knowledge preferred.
• Excellent troubleshooting skills with ability to resolve complex technical issues independently.

Responsabilités

• Provide technical support to clients through phone, email, or chat for issues related to software applications.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify root causes of issues and implement solutions.
• Document all interactions with customers using ticketing tools like ServiceNow.

Connaissances

Troubleshooting

Customer support

Communication

Ticket handling

Outils

ServiceNow

Description du poste

Roles and Responsibilities :

• Provide technical support to clients through phone, email, or chat for issues related to software applications.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify root causes of issues and implement solutions.
• Document all interactions with customers using ticketing tools like ServiceNow.

Job Requirements :

• 2-6 years of experience in application support, client servicing, or product support role.
• Strong understanding of IT support L1 processes and US process knowledge preferred.
• Excellent troubleshooting skills with ability to resolve complex technical issues independently.
• Proficiency in ticketing tools such as ServiceNow or similar platforms.