Customer Service Admin, Career

Agilent Technologies; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Agilent Technologies in India seeks a Customer Service professional to provide pre-sales and post-sales consulting, supporting order fulfillment, installations and service requests for customers.

You will coordinate with Sales, Manufacturing, Logistics and Service Delivery to resolve inquiries across multi-country accounts, acting as a liaison to ensure a smooth customer experience. Strong English communication and responsible work ethic are essential.

Qualifications

• Bachelor’s Degree from recognized University.
• Good command on English (Written and Verbal)
• Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

Responsibilities

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Skills

English communication

Responsibility

Flexibility

Quality in work delivered

Education

Bachelor’s Degree

Job description

Job Description

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Qualifications

This role requires, sense of responsibilities, quality in work delivered, flexibility and good English communication skills both verbal and written.

1. Bachelor’s Degree from recognized University.

2. Good command on English (Written and Verbal)

3. Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

Typically 1-3 years of relevant experience for entry to this level.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service