Customer Retention Manager

Codeyoung; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Codeyoung in Bengaluru is seeking a dynamic Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction.

You will engage with existing customers, handle cancellations, analyze feedback, and collaborate with sales and support to meet retention targets.

Qualifications

• 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong negotiation and problem-solving abilities.
• Ability to handle customer objections and resolve concerns effectively.
• Comfortable working in the US Shift (Night Shift).
• Proficiency in CRM tools and Microsoft Office/Google Workspace.
• Bachelor's degree in any discipline preferred.

Responsibilities

• Engage with existing customers to understand concerns and improve retention.
• Build strong relationships with customers and ensure a positive experience.
• Handle cancellation and refund requests while identifying opportunities for customer retention.
• Analyze customer feedback and recommend solutions to improve customer satisfaction.
• Conduct follow-up calls and emails to maintain customer engagement.
• Collaborate with sales, operations, and support teams to address customer issues.
• Maintain accurate records of customer interactions and retention activities.
• Meet retention, renewal, and customer satisfaction targets.

Skills

Retention

Customer Success

Communication

Negotiation

Problem Solving

Objection Handling

Education

Bachelor's degree

Tools

CRM tools

MS Office

Google Workspace

Job description

Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.

Key Responsibilities

• Engage with existing customers to understand concerns and improve retention.
• Build strong relationships with customers and ensure a positive experience.
• Handle cancellation and refund requests while identifying opportunities for customer retention.
• Analyze customer feedback and recommend solutions to improve customer satisfaction.
• Conduct follow-up calls and emails to maintain customer engagement.
• Collaborate with sales, operations, and support teams to address customer issues.
• Maintain accurate records of customer interactions and retention activities.
• Meet retention, renewal, and customer satisfaction targets.

Requirements

• 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong negotiation and problem‑solving abilities.
• Ability to handle customer objections and resolve concerns effectively.
• Comfortable working in the US Shift (Night Shift).
• Proficiency in CRM tools and Microsoft Office/Google Workspace.
• Bachelor's degree in any discipline preferred.

Preferred Skills

• Customer-first approach with strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Data-driven mindset with attention to detail.