Customer Retention Associate

Skyleaf Consultants; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Skyleaf Consultants in Mumbai seeks an Associate Manager Retention Marketing to drive data-driven CRM and retention initiatives. You will own segmentation, personalization and optimization of push campaigns and customer journeys, collaborating with Marketing, Tech and Analytics to deliver measurable results.

The role involves leading and mentoring a retention marketing team, shaping strategies that improve engagement, retention and lifetime value across ecommerce, retail and fashion/beauty

Qualifications

• Experience in data-driven CRM and retention strategies.
• Ability to lead segmentation, personalization and propensity-based initiatives.
• Experience managing a retention marketing team.

Responsibilities

• Drive customer retention & engagement strategies.
• Optimize Push & CRM campaigns and customer journeys.
• Lead segmentation, personalization & propensity-based initiatives.
• Explore innovative CRM formats, touchpoints & site properties.
• Manage cross-functional stakeholders across Marketing, Tech & Analytics.
• Lead and mentor a retention marketing team.

Skills

Retention marketing

CRM

Lifecycle marketing

Segmentation

Personalization

Campaign analytics

Team management

Cross-functional collaboration

Job description

Hiring | Associate Manager Retention Marketing

Location: Mumbai
Experience: 3–8 Years
Domain: Retention / CRM / Lifecycle Marketing

Key Responsibilities:

• Drive customer retention & engagement strategies
• Optimize Push & CRM campaigns and customer journeys
• Lead segmentation, personalization & propensity-based initiatives
• Explore innovative CRM formats, touchpoints & site properties
• Manage cross-functional stakeholders across Marketing, Tech & Analytics
• Lead and mentor a retention marketing team

Looking for:

Strong experience in E-commerce / Retail / Fashion,Beauty data-driven CRM, personalization, campaign analytics and team management.