Customer Relationship Officer Latehar

CSB Bank; Latehar; On-site; INR 300,000 - 520,000; Full time

Job summary

CSB Bank is seeking a results-oriented Professional to manage customer servicing and relationship activities, understanding customer needs and recommending banking solutions. You will ensure service delivery while adhering to regulatory policies and bank guidelines.

Responsibilities include servicing branch customers, mapping and acquisition activities, CKYC submissions, cross-selling insurance/investments, activating digital banking, and managing a customer portfolio within defined timelines.

Qualifications

• Graduate in any specialization.
• 1–5 years of experience in Sales or Service.

Responsibilities

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Education

Graduate

Job description

Job Description:

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Responsibilities

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Qualifications

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications :Graduate (Any Specialisation)

Requirements: