Customer Relationship Officer Krishna

CSB Bank; India; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank is seeking a customer service-focused professional to manage servicing and relationship activities. You will understand customer requirements, recommend banking solutions, and ensure regulatory compliance.

Responsibilities include servicing branch customers, conducting area mapping and outreach, completing AOF/KYC and CKYC submissions, cross-selling insurance and investments, and activating digital banking for new customers.

Qualifications

• Experience range: 1 to 5 years in sales or service.
• Graduate with any specialization.

Responsibilities

• Servicing branch customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Education

Graduate (Any Specialisation)

Job description

Job Description:

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Responsibilities

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Qualifications

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications :Graduate (Any Specialisation)

Requirements: