Customer Relationship Officer

CSB Bank; Kolenchery; On-site; INR 600,000 - 850,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship professional in India to build strong relationships with customers and drive banking product sales. You will provide excellent service, resolve inquiries, and collaborate with branches to ensure smooth operations and accurate records.

The role requires 2+ years in customer relationship management, solid knowledge of banking products, and strong communication to engage customers and colleagues effectively.

Qualifications

• CRM experience in customer relationship management.
• Strong knowledge of banking products, including savings, loans and cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving abilities and analytical thinking.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

CRM experience

Communication skills

Interpersonal skills

Problem solving

Multi-tasking

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.