Customer Relationship Manager, Granite

Visa Hunt; India; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Insurance plans

Paid holidays

Employee engagement activities

Job summary

Altisource is seeking a dedicated Client Services professional to guide new clients through onboarding, answer questions, and resolve issues. You will nurture relationships and provide education on features and best practices, ensuring accurate CRM records and proactive feedback to improve offerings.

The role emphasizes clear communication, empathy, and a proactive approach to handling multiple clients across calls and emails, with a strong focus on customer satisfaction and service excellence.

Qualifications

• Bachelor’s Degree or equivalent required.
• Excellent written communication skills with accurate grammar and punctuation.
• Fluent English with a neutral accent.
• Good analytical and cognitive skills.
• Attention to detail.
• Minimum 30 wpm speed with the ability to talk over the phone.

Responsibilities

• Lead onboarding for new clients, explaining products/services and guiding them through the platform.
• Serve as first point of contact for client questions via phone and email with knowledgeable guidance.
• Identify and troubleshoot client issues, coordinating with internal teams for swift resolutions.
• Build and nurture strong client relationships, tailoring interactions to client needs.
• Provide client education with updates, new features and best practices.
• Act as a conduit for client feedback to improve offerings and services.
• Maintain accurate client records and interactions in the CRM system.

Skills

Exceptional communication

Interpersonal skills

Problem-solving

Patience and empathy

Organizational skills

Office software proficiency

Client-facing experience

Education

Bachelor’s Degree or equivalent

Job description

1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.

Requirements:

• Exceptional communication skills, both written and verbal.
  Strong interpersonal skills to build rapport and maintain positive relationships.
  Problem-solving ability and a proactive approach to addressing client concerns.
  Patience and empathy when dealing with client inquiries and issues.
  Organizational skills to manage multiple clients and tasks effectively.
  Proficiency in using office productivity software.
  Previous experience in a client-facing role or customer service is preferred.
• Bachelor’s Degree or equivalent Required Skills
• Must have excellent written communication skills (with accurate grammar and punctuation)
• Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail
• Must have minimum 30 wpm speed with the ability to talk over the phone

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills

Good Health

• Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

• 10 paid holidays, plus 26 paid days off per year

Lots of employee engagement activities

OUR CORE VALUES

For our employees, customers, and shareholders, we commit to ...

• Act with Integrity - exhibit unwavering integrity, compliance, and ethical conduct at all times
• Energize People - enable exceptional people to energize their teams and drive results
• Empower Innovation - reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations - execute world-class solutions to deliver value and delight our customers
• Win as a Team - embrace the passion, energy, and power of our global teams to win as One-Altisource
• Enrich Communities - create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!

Are you up to the challenge of working directly with the Executive leadership of a US NASDAQ company on developing and organizing the financial strategy for different lines of business? If yes, keep reading!

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Originally posted on Himalayas