Customer Relationship Manager

Casagrand; Chennai District; On-site; INR 420,000 - 620,000; Full time

Job summary

Casagrand Builder Pvt. Ltd. in Chennai seeks a Customer Relationship Manager (CRM) to manage post-booking customer care, coordinate handovers, and ensure a seamless customer journey from welcome to possession.

You will maintain CRM records, generate MIS reports, and collaborate with Projects, Sales, Legal, and Finance to resolve escalations and improve service quality for residential and commercial properties.

Qualifications

• 2 to 6 years of experience in CRM, preferably in real estate.
• Exposure to residential or commercial handovers, documentation, and customer engagement.

Responsibilities

• Be the primary point of contact for customers post-booking until handover.
• Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.
• Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns.
• Maintain CRM records and generate MIS reports on customer interactions, escalations, feedback and closures.
• Handle customer escalations tactfully and build loyalty through proactive communication.
• Coordinate welcome calls, site visits, and customer meetings as part of relationship building.

Skills

Communication skills

Customer-centric mindset

Time management

CRM tools

Real estate documentation

Accountability

Education

Graduate/Postgraduate in any discipline

MBA in Marketing or Customer Relations preferred

Job description

Job Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management
Location: Chennai
Company: Casagrand Builder Pvt. Ltd.

About Casagrand

Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust.

Key Responsibilities

Customer Handling

• Be the primary point of contact for customers post-booking until handover.
• Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
• Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

• Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
• Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

• Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
• Coordinate for project updates, construction milestones, and possession timelines.
  

Customer Escalations & Service

• Handle customer escalations tactfully and ensure closure with utmost satisfaction.
• Work towards building loyalty through timely communication and proactive solutions.
  

CRM Systems & MIS

• Maintain accurate customer records in CRM tools/software.
• Generate regular MIS reports on customer interactions, escalations, feedback, and closures.
  

Feedback & Continuous Improvement

• Collect feedback during and after project handover.
• Suggest process improvements based on customer insights.
  

Key Skills & Attributes

• Strong communication and interpersonal skills
• Customer-centric approach with a problem-solving mindset
• Time management and multi-tasking ability
• Familiarity with CRM tools and real estate documentation
• High sense of accountability and ownership
  

Educational Qualification

• Graduate/Postgraduate in any discipline
• MBA in Marketing or Customer Relations preferred
  

Experience

• 2 to 6 years of experience in CRM, preferably in the real estate industry
• Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable
  

Why Join Casagrand CRM Team?

• Be part of a dynamic and respected brand in South India
• Opportunity to work on large-scale, premium real estate projects
• Fast-track career growth and exposure to customer excellence practices