Customer Relationship Management Executive

S Raheja Realty; Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

S Raheja Realty is seeking a Customer Relations professional in Mumbai to act as the main point of contact after bookings, handle inquiries, and keep customers updated on project progress and timelines.

You will coordinate KYC, booking forms, agreements, and documentation, while ensuring records are accurate in CRM and liaising with Accounts for payments and handovers.

Responsibilities

• Act as the primary point of contact for customers after booking and sale.
• Handle customer queries, requests, complaints, and escalations professionally.
• Provide timely updates to customers regarding project progress, possession timelines, and other relevant developments.
• Coordinate the collection and verification of customer KYC documents, booking forms, agreements, and other required paperwork.
• Follow up on agreement execution, registration, stamp duty, and other documentation formalities.
• Maintain accurate customer records, correspondence, and documentation in CRM software.
• Coordinate with the Accounts Department regarding payment schedules, outstanding dues, receipts, and payment confirmations.
• Send payment reminders to customers as per the agreed schedule.
• Inform customers about possession schedules, pending payments, documentation requirements, and handover procedures.
• Arrange and coordinate site visits, inspections, and possession appointments.
• Maintain customer databases, booking details, payment status, documentation status, and possession records.

Skills

CRM software

Customer communication

Relationship management

Tools

CRM software

Job description

- Act as the primary point of contact for customers after booking and sale.

- Handle customer queries, requests, complaints, and escalations professionally.

- Provide timely updates to customers regarding project progress, possession timelines, and other relevant developments.

- Coordinate the collection and verification of customer KYC documents, booking forms, agreements, and other required paperwork.

- Follow up on agreement execution, registration, stamp duty, and other documentation formalities.

- Maintain accurate customer records, correspondence, and documentation in CRM software.

- Coordinate with the Accounts Department regarding payment schedules, outstanding dues, receipts, and payment confirmations.

- Send payment reminders to customers as per the agreed schedule.

- Inform customers about possession schedules, pending payments, documentation requirements, and handover procedures.

- Arrange and coordinate site visits, inspections, and possession appointments.

• - Maintain customer databases, booking details, payment status, documentation status, and possession records.