Customer Relationship Executive

Digitide; Ghaziabad District; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Digitide is seeking a Customer Relationship Executive to be the first point of contact for our customers. You will handle inquiries, provide accurate information about products and services, and resolve issues promptly while upholding a friendly, professional demeanor.

You will collaborate with multiple departments to ensure a seamless experience, maintain data privacy, and contribute to engagement strategies that build loyalty and satisfaction.

Qualifications

• What we require is a basic educational qualification and excellent communication abilities.
• Experience in handling customer inquiries and resolving issues is preferred.
• Familiarity with CRM systems and data privacy practices is advantageous.
• Ability to work independently and manage multiple tasks effectively.

Responsabilités

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a positive and professional attitude while interacting with customers.
• Build and nurture long‑term customer relationships, ensuring satisfaction and loyalty.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Document and report customer feedback and suggestions for continuous improvement.
• Ensure data privacy and security while handling customer information.
• Assist in developing and implementing customer engagement strategies.
• Maintain a high level of customer service excellence and continuously seek opportunities for improvement.

Connaissances

Communication skills

Problem-solving

Organizational skills

Team collaboration

Formation

High school diploma

Outils

CRM software

Description du poste

Be the First to Apply

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary role is to handle customer inquiries, provide timely and accurate information, and resolve any issues that may arise. You will be the first point of contact for our customers, so a friendly and professional demeanor is essential.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a positive and professional attitude while interacting with customers.
• Build and nurture long‑term customer relationships, ensuring their satisfaction and loyalty.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Document and report customer feedback and suggestions for continuous improvement.
• Ensure data privacy and security while handling customer information.
• Assist in developing and implementing customer engagement strategies.
• Maintain a high level of customer service excellence and continuously seek opportunities for improvement.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree in a related field.
• 1‑2 years of experience in a customer‑facing role, preferably in a back‑office environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
• Strong problem‑solving and critical thinking abilities to handle customer inquiries and resolve issues.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer‑centric mindset with a focus on delivering exceptional service.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• A positive and enthusiastic attitude, with a passion for customer satisfaction.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 254419
• Job Category Customer Support/Operations | BPM