Customer Relationship Executive

Highlands Info Tech; Chhalera; On-site; INR 300,000 - 520,000; Full time

Job summary

Highlands Info Tech in India seeks a Customer Relationship Executive to support a USA-based software client. You will maintain strong client relationships, respond to queries by email and phone, and pass opportunities to the sales team for up-selling.

You should have excellent communication skills, be comfortable in a fast-paced environment, and be willing to work USA hours. A minimum of 1 year in software customer support is preferred and you should be a strong team player.

Qualifications

• Minimum of 1 year in customer support, preferably in software.
• Fluent written and spoken English.
• Comfortable working US shift / night shift.

Responsibilities

• Handle customer queries via email and phone.
• Maintain relationships with existing corporate clients and regularly follow up.
• Pass opportunities to sales for up-sell and cross-sell.
• Improve customer satisfaction through proactive communication.

Skills

Excellent communication

Customer relationship building

Multi-tasking

Team player

Oral, presentation, written comms

Tools

Windows OS

Job description

Highlands is developing, marketing, and supporting the next generation in software for a major US-based client. Since 2004, Highlands continues to develop and market state-of-the-art software for global markets. For additional information about Highlands, visit www.highlands.in

Role & responsibilities

We are currently looking to hire several Customer Relationship Executive to work in a Business Development Department for a USA-based software company.

The right candidate is an excellent communicator, with keen understanding of the importance of maintaining the relationship with the customer and has proven ability to handle customer queries through email and phone calls. The right person also has a keen eye for new opportunities and pass existing clients to the sales department for additional up-selling opportunities. Key responsibilities will include improving customer satisfaction by regularly follow-up calling and emailing existing corporate clients.

A qualified candidate should possess excellent skills in oral, presentation, and written communication. The candidate needs to handle various challenges with an ability to solve them and thus possess ability to think outside of the box within a dynamic and fast paced work environment.

Candidate must be willing to work USA-based hours.

Preferred candidate profile

• Minimum of 1 year in customer support preferably in software
• Excellent knowledge of the Windows computers and experience of international marketing is an added advantage
• High performance orientation and manage team performance effectively
• Experience in handling global customers and highly customer oriented
• Great team player
• Should possess excellent skills for client relationship building
• Strong communication and organizational skills
• The ability to multi-task is critical
• Exceptional listening, problem solving, and follow through skills
• Fluent written and spoken English
• Comfortable working US SHIFT / NIGHT SHIFT

Desired Candidate Profile

• You are a highly-driven and hard-working individual looking to advance your skills and career in a fast growing mid-sized company.
• You don't want to be "just another face" at some huge company--but be truly recognized for your ability and hard work.
• You want to feel as part of a high-performance team, and get advancements and bonuses based upon your merits and ability. And, (most importantly) get paid well and have fun in the process.