Customer Relationship Executive

Digitide; Patan District; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Digitide is seeking a Customer Relationship Executive in India to act as the main point of contact for customers, addressing inquiries and resolving issues in collaboration with the collections team. You will build strong relationships, tailor solutions, and ensure timely updates and compliance with policies.

The role emphasizes customer-centric problem-solving, proactive engagement, and maintaining detailed records to improve service quality and drive loyalty in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field preferred.
• 2+ years of experience in a customer-facing role, preferably in collections or customer relationship management.
• Proficiency in MS Office and CRM software; Salesforce experience is an asset.

Responsabilités

• Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
• Handle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction.
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Collaborate with the collections team to ensure a smooth and effective collections process, minimizing customer impact.
• Provide regular updates to customers on the status of their inquiries or complaints, keeping them informed.
• Conduct thorough research and analysis to identify customer trends and pain points, and suggest improvements.
• Ensure compliance with company policies and procedures, maintaining a high standard of customer service.
• Assist in developing and implementing customer engagement strategies to enhance the customer experience.
• Maintain accurate records of customer interactions and provide feedback to the relevant teams.
• Stay updated with industry trends and best practices to continuously improve customer relationship management.

Connaissances

Communication skills

Interpersonal skills

Problem solving

Time management

Formation

Bachelor's degree in Business Administration or related field

Outils

CRM software

Salesforce

Description du poste

Job Description:

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met. Your role is crucial in maintaining a positive brand image and fostering long-term customer loyalty. You will work closely with our collections team to resolve customer complaints and inquiries, providing timely and effective solutions.

Responsibilities

• Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
• Handle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction.
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Collaborate with the collections team to ensure a smooth and effective collections process, minimizing customer impact.
• Provide regular updates to customers on the status of their inquiries or complaints, keeping them informed.
• Conduct thorough research and analysis to identify customer trends and pain points, and suggest improvements.
• Ensure compliance with company policies and procedures, maintaining a high standard of customer service.
• Assist in developing and implementing customer engagement strategies to enhance the customer experience.
• Maintain accurate records of customer interactions and provide feedback to the relevant teams.
• Stay updated with industry trends and best practices to continuously improve customer relationship management.

Qualifications

• A bachelors degree in Business Administration, Customer Service, or a related field is preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in a collections or customer relationship management capacity.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
• Proficiency in MS Office and CRM software is essential. Experience with Salesforce is an asset.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Excellent time management and organizational skills, with attention to detail.
• A positive and professional attitude, with a customer-first mindset.
• Willingness to learn and adapt to new technologies and industry trends.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.