Customer Quality Management

Lenovo; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Lenovo in Bengaluru is seeking a skilled India Customer Quality Management professional. The role focuses on failure analysis of field issues, collaboration with Service and back-end teams, and deployment of proactive quality improvements across India operations.

You will coordinate VOC activities, improve field solutions, and drive data-driven quality initiatives, with a strong emphasis on PC hardware and software reliability. The position requires travel when necessary.

Qualifications

• Bachelor's degree or above in Electronics Engineering, Mechanical Engineering, or related fields.
• 7+ years quality-related work experience in the computer industry with in-depth PC hardware & software failure analysis and quality data analysis.
• Proficient communication to engage effectively with customer and cross-functional teams.
• Demonstrated ability to maintain strong customer relationships and proactively address requirements.
• Hands-on experience with PFMEA, NUDD, DFX, and related quality tools.
• Understand basic logic of machine learning and AI large models.
• Advanced Excel data analysis and PowerPoint reporting; basic Power BI.
• Fluency in English (written and spoken) for cross-cultural communication.
• Willingness to travel for business trips.

Responsibilities

• Failure Analysis on Field issues and coordination with Service and back-end teams.
• Clarify customer scenarios with service team and perform local FA; engage back-end for deeper FA if needed.
• Deploy customer solutions and drive continuous improvement with quality KPI/PQM teams.
• Act as India quality focal to organize India routine BMS and related workshops & process mgmt.
• VOC case ownership: identify, analyze and drive improvements with backend support to enhance customer satisfaction.

Skills

Communication skills

Customer relationship management

Quality data analysis

English fluency

Travel willingness

Education

Bachelor's degree or above in Electronics/Mechanical Engineering or related fields

Tools

PFMEA

NUDD

DFX

Excel

PowerPoint

Power BI

Machine learning basics

Job description

Job Description:

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Title – India Customer Quality Management

Responsibilities:

1. Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)

• Customer using scenario clarification by co-working with Service team,
• Initial local FA and co-work with back-end team for deep FA if necessary
• Customer solution deployment

1. Continuous Improvement

Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,

• Analyze quality data to narrow down the main detractors
• Drive improvement with back-end team.
• Deploy proactive solution in field and release tips if necessary.
• Drive Fupan for field issue if necessary

1. BMS

Acting as the India quality focal, to organize or coordinate

• India routine BMS
• India region/Service teams related workshop & process mgmt.

1. VOC

• As quality owner to support the customer visit for critical field issue.
• VOC case owner, drive Identification, analysis and improvement with support of backend team to enhance customer satisfaction.

Qualifications & Experience Required

• Education: Bachelor's degree or above, preferably in Electronics Engineering, Mechanical Engineering, or related fields
• Experience: 7+years & over five years of quality-related work experience in the computer industry, with in-depth knowledge of personal computer hardware & software failure analysis capabilities and quality data analysis capabilities. PC experience is must.
• Collaboration: be proficient in communication skills to engage effectively with customer and cross-functional teams.
• Customer synergy: Demonstrated ability to maintain strong customer relationships, addressing customer requirements proactively.
• Quality tools: Hands-on experience with PFMEA, NUDD, DFX, etc. quality tools.
• AI application: Understand basic logic of machine learning and AI large models.
• Office skills: Advanced proficiency in Excel (data analysis, modeling) and PowerPoint (report design, presentation); preference for basic Power BI capability.
• Language: Fluency in English (written and spoken) for cross-cultural communication.
• Travel requirement: Be available for business trips when necessary.

Additional Locations

• India - Karnātaka - Bangalore
• India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

General Information

Req #: WD00102178

Career area: Hardware Engineering

Country/Region: India

State: Karnataka

City: BANGALORE

Date: Tuesday, July 14, 2026

Working time: Full-time

Additional Locations

• India - Karnātaka - Bangalore
• India - Karnātaka - BANGALORE

Requirements: