Customer Quality Management

Lenovo Group; Bengaluru; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

Lenovo India is seeking a seasoned India Customer Quality Management professional to lead quality initiatives for PC hardware and software. You will collaborate with service teams and the back-end group to clarify customer scenarios, perform initial field analysis, and drive proactive field tips.

You will own VOC, coordinate workshops, analyze data with PFMEA/DFX tools, and support customer visits for critical issues. Travel to Bengaluru and other sites may be required.

Qualifications

• Bachelor's degree or above in Electronics or Mechanical engineering.
• 7+ years in quality-related work in the computer hardware/software industry.
• Strong communication to engage with customers and cross-functional teams.
• Experience with quality tools such as PFMEA, NUDD, DFX.
• Fluent English and willingness to travel.

Responsibilities

• Co-work with service and back-end teams to clarify customer scenarios.
• Analyze quality data to identify detractors and deploy solutions.
• Coordinate India routine BMS and regional workshops & process management.
• VOC case ownership and drive identification, analysis, and improvement with backend support.
• Support customer visits for critical field issues.

Skills

Communication

Customer relationships

Data analysis

Quality mindset

Travel readiness

Education

Bachelor’s degree in Electronics/Mechanical

Tools

PFMEA

NUDD

DFX

Excel

PowerPoint

Power BI

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Job Title – India Customer Quality Management

• Customer using scenario clarification by co-working with Service team,
• Initial local FA and co-work with back-end team for deep FA if necessary

Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,

• Analyze quality data to narrow down the main detractors
• Deploy proactive solution in field and release tips if necessary.
• Drive Fupan for field issue if necessary
• BMS

Acting as the India quality focal, to organize or coordinate

• India routine BMS
• India region/Service teams related workshop & process mgmt.
• VOC
• As quality owner to support the customer visit for critical field issue.
• VOC case owner, drive Identification, analysis and improvement with support of backend team to enhance customer satisfaction.

Qualifications & Experience Required

• Education: Bachelor ’ s degree or above, preferably in Electronics Engineering, Mechanical Engineering, or related fields
• Experience: 7+years & o ver five years of quality-related work experience in the computer industry, with in-depth knowledge of personal computer hardware & software failure analysis capabilities and quality data analysis capabilities. PC experience is must.
• Collaboration : be proficient in communication skills to engage effectively with customer and cross-functional teams.
• Customer synergy : Demonstrated ability to maintain strong customer relationships, addressing customer requirements proactively.
• Quality tools : Hands-on experience with PFMEA, NUDD, DFX, etc. quality tools.
• AI application : Understand basic logic of machine learning and AI large models.
• Office skills : Advanced proficiency in Excel (data analysis, modeling) and PowerPoint (report design, presentation) ; preference for basic Power BI capability.
• Language : Fluency in English (written and spoken) for cross-cultural communication .
• Travel requirement: Be available for business trips when necessary.

Additional Locations

* India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.