Customer Project Manager

Philips; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Philips in Bengaluru is seeking a Customer Project Manager to drive delivery across customer projects, coordinating with cross-functional teams and stakeholders to ensure on-time, high-quality outcomes.

The role covers project initiation to completion, risk management, and post-implementation reviews, with onsite/field responsibilities and a focus on regulatory and customer satisfaction in the medical devices domain.

Qualifications

• Bachelor's Degree or equivalent in Business Admin, Engineering, Science or related field.
• 3 to 10 years of experience in Medical Devices or similar industry.

Responsibilities

• Coordinate with stakeholders to ensure project deliverables meet customer expectations and align with plans.
• Own assigned tasks from initiation to completion, ensuring timely and quality delivery.
• Work under established processes with independent judgment to ensure compliance and performance.
• Serve as liaison between customer and internal teams, addressing inquiries and ensuring satisfaction.
• Analyze project data to provide insights and drive continuous improvement.
• Collaborate with cross-functional teams to align objectives, deadlines, and requirements.
• Document risks, issues, and change requests; support mitigation strategies.
• Support presales activities to scope feasible solutions for implementation.
• Assist with integration and installation of products/services at customer sites.
• Conduct post-implementation reviews and gather feedback for future improvements.

Skills

Regulatory Compliance

PCPNDT

Data Analysis

Project Management

Budget Management

Stakeholder Management

Risk Assessments

KPI Management

Business Acumen

People Management

Service Operations

Education

Bachelor's Degree

Job description

Job Title

Customer Project Manager

Job Description

Title: Customer Project Manager

Location: Bangalore

Industry: Medical Devices

Job Profile Summary

The Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations, optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion, ensuring timely and high-quality delivery, operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights, contributes to continuous improvement, and coordinates with cross-functional teams. The role documents risks and change requests, supports presales activities, assists with product integration and installation, and conducts post-implementation reviews to enhance future projects and practices.

Job Description

• Collaborates closely with internal & External stakeholders to ensure that all project deliverables are aligned with customer expectations, reviewing project plans and providing input to optimize project outcomes. He needs to ensure timely revenue planning and project execution
• Takes ownership of specific project tasks, managing them from initiation to completion, ensuring that all assigned responsibilities are delivered on time and meet the required quality standards.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Serves as a technical and operational liaison between the customer and internal teams, addressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle.
• Analyzes project data and metrics to provide insights and recommendations that support project goals, contributing to continuous improvement in project execution and customer value delivery.
• Collaborates with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
• Documents project risks, issues, and change requests, working with the project manager to implement mitigation strategies that minimize impact on project timelines and budgets.
• Provides support during presales activities, helping to scope solutions that meet customer needs and ensuring the feasibility of proposed project plans, with a clear path to successful implementation.
• Participates in the integration and installation of products, services, and solutions at customer sites, ensuring that all technical and operational requirements are met and that customers are fully supported throughout the process.
• Conducts post-implementation reviews and customer feedback sessions, gathering insights to inform future projects and contribute to continuous improvement in customer project management practices.

Minimum required :

• Bachelor's Degree/ Vocational Education in Business Administration, Engineering, Science or equivalent.

• 3 to 10 Years of experience from Medical Devise or similar industry.

Preferred Skills:

• AERB Regulatory Compliance / PCPNDT
• AERB / PCPNDT Regulatory Compliance
• Data Analysis & Interpretation
• Project Management
• Budget Management
• Stakeholder Management
• Capability Assessment
• Risk Assessments
• Project Scope Development
• KPI Management
• Business Acumen
• People Management
• Service Operations

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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• Discover our rich and exciting history.
• Learn more about our purpose.