Customer Onboarding Operations

airtel; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

airtel in India is seeking a Subject Matter Expert to manage and mentor a process for Name Screening across customers, entities and their KYC representatives. The role focuses on onboarding, due diligence and ongoing control actions within the bank's regulatory framework.

The incumbent will ensure adherence to RBI/UIDAI/CERSAI guidelines, drive process improvements and maintain audit-ready controls for risk management and reporting to internal and external authorities.

Qualifications

• Experience with KYC/AML processes and regulatory guidelines.
• Knowledge of CDD/EDD concepts and risk-based approach.
• Ability to mentor teams and drive process improvements.

Responsibilities

• Manage onboarding operations and name screening for individuals and entities.
• Ensure compliance with RBI/UIDAI/CRILIC guidelines and regulatory reporting.
• Lead lifecycle controls from onboarding through modification and closure.
• Coordinate with cross-functional teams (Product, IT, Risk, Audit, Compliance, Internal Control).

Job description

Job Description:

This is a Subject Matter expertise profile which requires the incumbent to manage, mentor and hand-hold a process primarily being put into place to deal with identification and performance of tasks for Name Screening across actor(s) for the bank. That is, individual customers, non-individual customers/entities and their respective KYC representatives , retailer and distributor vertical based actor types.

The incumbent is expected to act as a catalyst for management of the Entire Control management across the entity Life-cycle (Onboarding , post-Modifications, and Closure) of entities identified by the bank SoP for performance of any onboarding related consequence management or control actions

The Incumbent is expected to be well versed with the extant norms , guidelines of various regulatory bodies such as RBI , UIDAI, CERSAI, NeSL , CRILIC, Ministry of Corporate Affairs, and all relevant URLs, Sites in the Corporate/ mSME/ Non Individual domain.

The Incumbent has to provide thought leadership and process improvement initiatives by demonstrating Control across Audit observations, good performance across RISK scorecards and ensure Compliance for reporting to relevant external and Internal authorities and control functions.

The Incumbent may possess relevant trainings , certifications in the field of KYC/AML or relevant experience in their past organizations with regards to CDD /EDD activities and their corresponding consequence management actions

Key D eliverables

• Updation of SoPs basis guidelines and compliances laid by Regulator(s) ( like RBI , UIDAI etc.) with respect to Manual Onboarding Operations.
• Periodic Onboarding Due Diligence – Such As Creation / Management / Closure, of Accounts , Name Screening for Individual and Non- Individual entities (including BCs and BC Agents), and Individuals as Authorized Signatories of these entities
• NeSL / CRILIC/ Identification and Due diligence for all Non Individual Actors – Identification of UBO/FATCA-CRS/ Share-Holding pattern etc, Uploading of Non Individual Legal entity to CKYCR (CERSAI)
• Ensure Clean Compliance and reporting , nil Audit observations , Process adherence from the team as per SoP and Way-of-Working
• Interacting with team(s) like Product, IT, CBS, CX, Risk , Audit, Compliance, Internal Control (Control Functions)