Customer Onboarding Associate

Razorpay Software Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Razorpay is seeking a proactive Customer Onboarding Associate to support our payroll platform onboarding process on a full-time basis. You will assist new customers with setup, ensure a smooth experience, and provide clear reporting on onboarding progress and closures.

Ideal candidates will have basic Excel/Sheets skills, strong communication, and the ability to work with cross-functional teams to drive timely onboarding outcomes.

Qualifications

• Strong communication and interpersonal skills for customer onboarding.
• Experience with payroll platform onboarding or similar SaaS workflows.
• Proactive, detail-oriented with ability to document and report progress.

Responsibilities

• Handle basic customer conversations during onboarding with clear communication.
• Guide customers step-by-step to complete payroll platform onboarding.
• Track and report onboarding progress for each account and closures.
• Coordinate with internal teams to ensure timely task completion and quality output.

Skills

Communication skills

Excel/Sheets

Onboarding experience

Tools

Payroll software

Job description

Analyst, Business Operations Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners( formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

We are looking for a proactive and detail-oriented Customer Onboarding Associate on a full time basis to support our payroll platform onboarding process. This role involves assisting new customers with their setup, ensuring a smooth experience, and providing clear reporting on onboarding progress and closures.

Key Responsibilities

Handle basic customer conversations during the onboarding process with clear and professional communication. Guide customers step-by-step to successfully complete payroll platform onboarding. Track, report, and maintain records of onboarding progress for each assigned account. Provide visibility on customer onboarding status and project closures expected from onboarded customers. Work closely with internal teams to escal…? Complete assigned tasks within defined timelines and ensure high-quality output.

Requirements

Basic communication and conversational skills to interact with customers confidently. Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP, filters, formatting, etc.). Proactive, fast learner with the ability to quickly understand processes and adapt to changes. Detail-oriented with strong ownership to ensure timely task completion. Ability to document and report work done, along with projecting expected closures from onboarded accounts.

Preferred Qualifications

Prior experience in customer onboarding, support, or operations is a plus. Exposure to Payroll management, SaaS platforms, HR/Payroll tools, or fintech solutions will be an advantage.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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