Senior Technical Consultant

Razorpay Software Private Limited; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Razorpay is seeking a technically skilled Support Engineer to work with developers, clients, and internal teams on post-integration issues. You will ensure timely resolutions for merchants and report to the Technical Support head of Business Engineering.

You will handle API and plugin queries, diagnose product-related problems, and coordinate with Product and Engineering to fix bugs. Travel to client sites may be required for highly complex cases.

Qualifications

• Explain complex information in simple terms to non-IT personnel.
• Ability to resolve complex issues with minimal dependencies.
• Strong analytical and problem-solving skills.
• Up-to-date knowledge in payment gateway/domain is a plus.
• Understanding of multiple Razorpay products and processes.
• Strong interpersonal skills and quick decision making.

Responsibilities

• Address technical queries on APIs, Plugins, and Razorpay product suite.
• Communicate issues to merchants and internal teams, including CXOs and tech staff.
• Identify irregularities in functionality and unexpected behaviours in Razorpay products.
• Provide Level 2/3 support with product knowledge and debugging skills.
• Log issues in Jira and work with Product/Engineering for resolution.
• Capture issues in FreshDesk CRM and update merchants on progress.
• Advocate for technical queries and knowledge across Razorpay products.
• Enhance merchant experience by resolving technical issues without escalation.

Skills

Frontend development

Backend development

APIs

Technical support

Communication

Education

B.Tech/M.Tech in relevant field

Tools

Jira

FreshDesk

Job description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

The Role

The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Roles and Responsibilities

• Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
• Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
• Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
• Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
• Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
• Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
• May travel to client sites in order to resolve extremely complex customer and integration issues.

Mandatory Qualifications

• To explain complex information in simple, clear terms to a non-IT personnel.
• Ability to deal with complex issues and bring it to closure with least dependency.
• Logical thinker with good analytical and problem-solving skills.
• Good to have Up-to-date technical knowledge in payment gateway domain.
• Ability for in-depth understanding of multiple products and processes.
• Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
• B.Tech/M.Tech degree with 3+ years of experience.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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