Senior Associate - Client & Operations Management

Razorpay Software Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Razorpay is seeking a highly organized Senior Analyst to join the KAM Operations team within Razorpay Engage's Loyalty business in Bangalore. This role centers on client and merchant operations, coordinating with Account Managers, Partnerships, Finance, and Client Support to ensure workflows run accurately and on time.

The role requires strong attention to detail, experience with high-volume ticket-based workflows, and proficiency in MS Office and Google Workspace.

Qualifications

• At least 2 years in operations or process-heavy coordination roles.

Responsibilities

• Offer & Reward Uploads – Manage end-to-end uploads of offers, gift cards, and rewards.
• Invoicing Requests – Own invoicing lifecycle from Proforma to Tax Invoice and payments.
• Reporting incl. Ad Hoc Reports – Support report setup and fulfill ad hoc client reporting.
• Offer Testing – Manage testing cadence for live offers and merchant outreach.
• Merchant Payouts & Reconciliation – Collect and reconcile merchant MIS/invoices and invoicing.
• Inventory Management – Monitor reward code inventory to prevent stock-outs.
• Vendor / Client Onboarding – Collect KYC docs and coordinate onboarding on Razorpay SAP.
• Cross-functional Coordination – Primary Ops contact for Account Managers, Finance, Partnerships.

Skills

Operations experience

High-volume workflows

AI tools Claude

Communication

Attention to detail

Multi-tasking

Invoicing basics

Reconciliation experience

Independent coordination

Vendor onboarding

Tools

Microsoft Office

Google Workspace

Job description

Senior Associate, Banking Alliances Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

The Role

We are seeking a highly organized and detail-oriented Senior Analyst to join the KAM Operations (Ops) team within Razorpay Engage's Loyalty business. This role sits at the center of our client and merchant operations, working closely with Account Managers, Partnerships, Finance, and Client Support to ensure every operational workflow runs accurately and on time.

Key Responsibilities

• Offer & Reward Uploads – Manage end-to-end upload of offers, gift cards, and rewards for internal and client requests.
• Invoicing Requests – Own the invoicing lifecycle from Proforma Invoice request through to final Tax Invoice and payment tracking.
• Reporting incl. Ad Hoc Reports – Support report setup at program launch and fulfil ad hoc client reporting requests.
• Offer Testing – Own the ongoing testing cadence for live offers and coordinate merchant outreach for issues found.
• Merchant Payouts & Reconciliation – Collect and reconcile merchant MIS/invoices and drive the corresponding client invoicing process.
• Inventory Management – Monitor and plan reward code inventory to prevent stock-outs across live programs.
• Vendor / Client Onboarding – Collect KYC documentation and coordinate vendor/client onboarding on the Razorpay SAP system.
• Cross-functional Coordination – Act as the primary Ops point of contact for Account Managers, Finance, and Partnerships teams.

Mandatory Qualifications

• At least 2 years of experience in operations, client operations, or process-heavy coordination roles.
• Comfortable managing high-volume, ticket-based workflows across Slack and email with strict TATs.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Sheets, Docs).
• Proficiency with AI tools (e.g., Claude) for automating workflows, report generation, and process documentation is a strong plus.
• Excellent written and verbal communication skills, with confidence coordinating across internal and external stakeholders.
• Strong attention to detail and ability to validate documentation completeness before processing.
• Ability to manage multiple concurrent requests and prioritize effectively based on urgency and criticality.
• Basic understanding of invoicing/finance workflows (POs, Proforma Invoices, Tax Invoices) is a plus.
• Experience with reconciliation or vendor/merchant onboarding processes is a plus.
• Highly organized, able to work independently while coordinating across multiple internal teams.

Location: Bangalore

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Experience Level

Mid Level

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