Customer master data management

Sigma Allied Services; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sigma Allied Services seeks a Sales Program & Incentive Management specialist focused on Customer Master Data Management. The role demands hands-on MDM experience, SAP master data creation and ongoing maintenance, and strong data governance with SOX compliance.

You will manage customer data lifecycle, validate information, cleanse duplicates, and coordinate with stakeholders to ensure accurate, audit-ready records.

Qualifications

• Hands-on experience in Customer Master Data Management (MDM).
• Experience with SAP Customer Master Data Creation and Maintenance.
• Knowledge of data validation, quality checks and governance.
• Familiarity with SOX controls and audit compliance.
• Ability to document processes and maintain SOPs.

Responsibilities

• Create, maintain and update Customer Master Data in SAP.
• Handle customer creation, modification, extension and deletion requests.
• Validate customer information for accuracy and completeness.
• Perform data cleansing, deduplication and standardization.
• Identify and resolve data discrepancies within SLA/TAT.
• Ensure compliance with governance policies and SOX controls.
• Maintain master data documentation and SOPs.
• Coordinate with stakeholders to fulfill data requirements.
• Conduct periodic data-quality checks and audits.
• Prepare reports on master data activities and identify improvement opportunities.
• Support training for new team members.

Skills

MDM

SAP MDM

Data Governance

Data Validation

Analytical Thinking

Stakeholder Management

Problem Solving

Data Quality

Education

Graduation

Tools

SAP

MS Excel

MS Access

PowerPoint

Word

Job description

Position: Sales Program & Incentive Management Customer Master Data Management
Levels: CL11 – Analyst | CL10 – Senior Analyst | CL9 – Specialist
Experience: 3–12 Years
Qualification: Any Graduation
Work Mode: Work from Office (WFO)
Shift: 247 Mandatory Skills

• Master Data Management (MDM).
• Hands-on experience in Customer Master Data Management.
• SAP Customer Master Data Creation and Maintenance.

Key Skills Required

• Customer Master Data Creation, Modification and Maintenance.
• Customer Data Validation and Quality Checks.
• SAP Master Data Management.
• Customer Data Governance and Compliance.
• Data Cleansing, Deduplication and Standardization.
• Data Analysis and Reporting.
• MS Excel, Access, PowerPoint and Word.
• SOX Controls and Audit Compliance.
• Process Documentation and SOP Management.
• Stakeholder Management.
• Strong Analytical and Problem-Solving Skills.

Key Responsibilities

• Create, maintain and update Customer Master Data in SAP.
• Handle customer creation, modification, extension and deletion requests.
• Validate customer information and ensure data accuracy and completeness.
• Perform customer master data cleansing, deduplication and standardization.
• Identify and resolve customer data discrepancies within agreed TAT/SLA.
• Ensure compliance with data governance policies, SOX controls and audit requirements.
• Maintain customer master data documentation and SOPs.
• Coordinate with business stakeholders to understand and fulfil customer data requirements.
• Perform periodic data-quality checks and audits.
• Prepare reports and provide regular updates on master data activities.
• Identify opportunities for process improvement and automation.
• Support training and knowledge transfer for new team members.

Important Requirement Hands-on experience in Customer Master Data Management (MDM) is mandatory. Candidates should have practical experience in customer master creation, maintenance, modification and validation, preferably in SAP.