Customer-Focused Software Engineer

Check Point Software; Bengaluru Urban; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Check Point Software Technologies is seeking a Customer-Focused Software Engineer for its Mobile Security Product backend team in Bengaluru. The role blends deep backend development with direct customer engagement to troubleshoot issues, optimize performance, and improve security-focused backend services and APIs.

You will collaborate with Support, Product, QA, and Engineering teams to understand customer environments and drive rapid issue resolution in a large-scale, enterprise-grade security

Qualifications

• Bachelor-level degree in CS/Software Engineering or equivalent practical experience.

Responsibilities

• Investigate, troubleshoot, and resolve complex customer-reported issues in production environments.
• Analyze logs, debug backend services, and perform root-cause investigations across distributed systems.
• Develop bug fixes, enhancements, and stability improvements for backend services and APIs.
• Work directly with customers to understand their environments, technical challenges, and business needs.
• Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution.
• Improve product reliability, performance, and customer experience through proactive engineering efforts.
• Participate in code reviews, testing, and continuous improvement of development processes.
• Contribute to maintaining high engineering standards in a large-scale, enterprise-grade security product.

Skills

Backend programming (Python/Java)

REST APIs

Distributed systems

Cloud / containerized environments

Relational databases (PostgreSQL/MySQL

Git / CI/CD

AI/ML awareness

English communication

Team collaboration

Education

B.Sc. in Computer Science/Software Engineering

Tools

Git

CI/CD tooling

Docker

PostgreSQL

MySQL

Job description

About Check Point

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Why Join Us?

Customer-Focused Software Engineer

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel. If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be. Join Check Point’s leading professional R&D team and take your career one step ahead!

Mobile Security Product

The Mobile Solution Group builds Check Point’s mobile security platform, combining on-device protection with scalable backend services. Our backend systems power policy management, integrations, data processing, and enforcement across mobile clients and multiple Check Point products, operating at scale and under strict reliability and security requirements.

Your Team

We are looking for a passionate and driven Customer Focus Developer Engineer to join our Backend development team. This unique role combines deep technical development work with direct customer engagement, giving engineers the opportunity to make a real impact on customer success and product quality. In this role, you will work closely with customers, Support, Product, QA, and Engineering teams to investigate complex technical issues, resolve production challenges, and improve the overall customer experience. You will gain deep exposure to enterprise environments, large-scale backend systems, and real-world security challenges while helping shape the future of our products. This is an exciting opportunity for engineers who enjoy solving complex problems, understanding customer environments, and working on meaningful technical challenges in a fast-paced and collaborative environment.

Key Responsibilities

• Investigate, troubleshoot, and resolve complex customer-reported issues in production environments
• Analyze logs, debug backend services, and perform root-cause investigations across distributed systems
• Develop bug fixes, enhancements, and stability improvements for backend services and APIs
• Work directly with customers to understand their environments, technical challenges, and business needs
• Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution
• Improve product reliability, performance, and customer experience through proactive engineering efforts
• Participate in code reviews, testing, and continuous improvement of development processes
• Contribute to maintaining high engineering standards in a large-scale, enterprise-grade security product

Technical Skills and Requirements

• B.Sc. in Computer Science, Software Engineering, or equivalent practical experience
• 1-3 years of experience in backend software development
• Basic understanding of backend services and distributed systems concepts
• Hands-on experience or academic background in backend programming using Python and/or Java
• Familiarity with backend architectures, REST APIs, and database interactions
• Experience working with cloud platforms or containerized environments through projects, internships, or coursework
• Basic knowledge of relational databases such as PostgreSQL or MySQL
• Familiarity with Git, CI/CD concepts, and modern development workflows
• Exposure to AI/ML technologies, including experience working with AI-powered tools, automation workflows, or integrating AI-based services and APIs
• Familiarity with modern AI-assisted development practices and tools (such as code assistants, automated debugging, or AI-driven productivity solutions)

Qualifications

Personal

• Strong English communication skills, both written and oral
• Excellent problem-solving ability with a methodical, analytical approach to diagnosing complex technical issues.
• Strong communication skills, with the ability to explain technical details clearly to both customers and internal teams.
• Customer-focused mindset with a sense of ownership and urgency in resolving issues that impact production environments.
• Ability to switch seamlessly between quick bug-fix tasks and longer, deep-investigation assignments.
• Collaborative team player who works well with Support, QA, Product, and Engineering while maintaining a high level of professionalism under pressure.
• Curious and adaptive mindset with openness to learning emerging technologies, including AI-driven solutions and workflows