Customer Experience Consultant

A.P. Moller - Maersk; Thane; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Impact on global operations

Growth opportunities

Innovation culture

Global exposure

Work-life balance

Job summary

Maersk is seeking a detail-oriented professional to support customer experience and administrative operations from our India location. You will handle onboarding, case management, and relationship management while ensuring accuracy and timely responses.

The role requires independent work within defined guidelines and proficiency in MS Office, especially Excel. The position offers exposure to global trade operations, collaboration across functions, and opportunities for learning and growth in a

Qualifications

• Strong written and verbal communication skills.
• Able to manage multiple stakeholders and deadlines.
• Meticulous with data accuracy and record-keeping.
• Capable of working independently within established guidelines.

Responsibilities

• Manage customer experience activities, including onboarding and relationship management.
• Handle queries and cases with timely, accurate resolutions.
• Support onboarding activities and maintain customer relationships.
• Assist in contract and dispute management per established processes.
• Execute standardized administrative and operational tasks to support operations.

Skills

Communication skills

Stakeholder management

Attention to detail

Independent working

MS Excel

Education

Bachelor’s degree in Business Administration, Commerce, Operations

Tools

MS Office (Excel)

Job description

• Shift Timings: Night 5.30PM to 2.30AM
  

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The role is responsible for supporting customer experience and administrative operations by executing standardized technical, administrative, and operational activities accurately and efficiently. The position involves supporting customer channel management, case management, customer onboarding, relationship management, contract and dispute-related activities, and other customer-focused processes. The role requires the ability to work within defined guidelines, exercise independent judgment on routine matters, resolve issues appropriately, and escalte non-routine problems when required.

You will be Responsible for

• Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
• Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
• Supporting customer onboarding activities and maintaining effective customer relationships.
• Supporting contract and dispute management activities in accordance with established processes and guidelines.
• Executing standardized administrative, technical, and operational activities to support business operations.
• Following established work routines, methods, and procedures to ensure consistent and accurate service delivery.
• Managing assigned tasks independently within defined scope, processes, and guidelines.
• Applying job-related knowledge and practical skills to execute specialized operational activities.
• Identifying and resolving routine issues within established processes and escalating non-routine matters to experienced colleagues or supervisors.
• Maintaining accurate records, documentation, and information related to customer and operational activities.
• Coordinating with internal stakeholders to ensure timely completion of assigned activities and effective customer service.
• Supporting process improvements and adapting to changes in procedures, systems, and operational requirements.
• Ensuring accuracy, quality, and compliance across assigned customer experience and administrative activities.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Operations, or a related discipline.
• Relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related field.
• Basic understanding of customer service and administrative processes.
• Knowledge of standardized work routines, methods, and procedures.
• Good attention to detail and accuracy.
• Ability to work independently within defined guidelines and processes.
• Good communication, interpersonal, and stakeholder management skills.
• Ability to identify routine and non-routine issues and escalating appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications, particularly Excel.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].