Customer Experience Coach- Immediate Joiner

ATAIN; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

ATAIN in Gurugram District, Haryana is seeking a Customer Experience Trainer to provide coaching on presentation skills and enhance overall performance. This role involves working closely with new hires and monitoring agent performance to ensure quality standards.

The ideal candidate will have a Bachelor's Degree, excellent communication skills, and the ability to work in a 24/7 environment. ATAIN is committed to diversity and inclusion in the workplace.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a 24/7 environment (6-day work week).

Responsibilities

• Provide feedback and coaching on presentation skills.
• Demonstrate strong aptitude for delivering customer experience.
• Monitor performance metrics and conduct training needs analysis.

Skills

Presentation skills

Communication skills

Analytical skills

Education

Bachelor's Degree (Any Field)

Job description

Job Title: Customer Experience Trainer

Responsibilities

• Provide feedback and coaching on presentation skills to enhance overall performance.
• Serve as the liaison between quality and operations from a training and development perspective.
• Demonstrate a strong aptitude for delivering exceptional customer experience.
• Utilize strong analytical skills and attention to detail to monitor performance metrics.
• Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.
• Work closely with new hires to enhance their communication skills and ensure consistent performance.
• Lead refresher training sessions based on TNI findings and conduct calibration sessions.
• Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives.
• Regularly monitor calls and agent performance to ensure quality standards are met.
• Conduct assessments to identify areas of improvement and implement action plans accordingly.
• Perform training needs analysis, prepare action plans, and report on progress and improvements.

Requirements

• Bachelor's Degree (Any Field).
• Excellent verbal and written communication skills.
• Ability to work in a 24/7 environment (6-day work week).

Equal Opportunity Employer

Atain is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.