Customer Experience and Business Process Improvement Consultant

Hewlett Packard Enterprise India Private Limited; Bengaluru; Hybrid; INR 350,000 - 650,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise India Private Limited invites applications for CX&BPI Consultant. The role is designed as Hybrid, requiring you to work on average 2 days per week from an HPE office, with responsibilities spanning project delivery support and basic project management activities.

Ideal candidates have an Associate degree or equivalent and 1+ years in a project leadership or related role. The position emphasizes client relations, IT industry awareness, and developing PM skills within a

Qualifications

• Associate degree or equivalent is required.
• 1+ years in project leadership role or in similar roles/businesses.
• Demonstrates basic knowledge of project support, client relations, IT industry, accounting, and time recording/effort tracking.
• Demonstrates basic knowledge of project management methods and tools.
• Participates in the Profession community.
• On a development plan to build project management skills.

Responsibilities

• Works on customer project delivery, under supervision, as team member or in a project support role.
• Small, straightforward, local scope with low risk.
• Provides subject matter support in all areas of the Project Management Body of Knowledge to the project.
• Supports project financial management.
• Works with Client and Account Team staff as required.

Education

Associate degree or equivalent

Job description

CX&BPI Consultant

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management. Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer project.

What you'll do:

Works on customer project delivery, under supervision, as, team member or in a project support role. Small, straightforward, local scope. Low risk. Provides subject matter support in all areas of the Project Management Body of Knowledge to the project. Supports project financial management. Works with Client and Account Team staff as required Client relationships are typically at the peer or first management level. Supports project team. May lead internal as well as external resources in a predefined area. May provide performance feedback on project team members.

What you need to bring:

Works on customer project delivery, under supervision, as, team member or in a project support role. Small, straightforward, local scope. Low risk. Provides subject matter support in all areas of the Project Management Body of Knowledge to the project. Supports project financial management. Works with Client and Account Team staff as required Client relationships are typically at the peer or first management level. Supports project team. May lead internal as well as external resources in a predefined area. May provide performance feedback on project team members.

Education and Experience Required:

• Associate degree or equivalent.
• 1+ years in project leadership role or in like roles/businesses.
• Demonstrates basic knowledge of project support, client relations, IT industry, accounting, and time recording/effort tracking.
• Demonstrates basic knowledge of project management methods and tools.
• Participates in the Profession community.
• On a development plan to build project management skills.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Services

Job Level: Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.