Consultant, Customer Experience & Business Process Improvement (CX&BPI)

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Award-winning benefits

Diverse and inclusive culture

Professional development and stretch

Work-life balance

Job summary

Hewlett Packard Enterprise is seeking a Senior CX&BPI Consultant to lead transformation programs and drive customer experience improvements. The role partners with senior stakeholders across global operations, delivering governance, financial management, and change initiatives.

You will work in a hybrid setup (2 days in-office) from Bengaluru, leveraging a decade of cross-functional transformation experience to shape strategic outcomes and enable digital business value for HPE customers.

Qualifications

• Bachelor's or Master's degree in Business Management, Engineering or equivalent.
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, KPI measurement, benchmarking, executive steering committee or QBR.

Responsibilities

• Solve CX&BPI problems and drive strategic transformation and improvement programs.
• Define and establish program governance frameworks and KPI measurement.
• Manage stakeholders and lead change management for transformational initiatives.
• Collaborate across cross-functional teams to deliver sustainable business impact.

Skills

Growth mindset

Collaborative

Adaptable communicator

Goal oriented

Flexible and organized

Strategic thinker

Problem solver

Prioritization skills

Influence and negotiation

Microsoft Office skills

Education

Bachelor's or Master's degree in Business Management or Engineering

Tools

PMP/PMI certification

Lean Six Sigma

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

• Do you want to make an impact through large-scale digital and business transformation?
• Are you curious and collaborative, with the ability to influence key decision-makers?
• Would you like to join a dynamic and diverse team in an organization that provides continuous learning, flexible working, career growth and award-winning benefits?

What You’ll Do

As a senior CX&BPI Consultant, you will be solving HPE Operations’ toughest problems, driving strategic transformation, improvement and experience programs, and delivering strategic innovation for the organization. This can include performing diagnostics to understand problems, applying problem solving methodologies, creating business cases for solutions, defining and establishing program structure and governance frameworks, establishing KPI measurement, benchmarking, executive steering committee or QBRs, stakeholder management, financial management, change management etc.

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We Offer

• A competitive salary and award-winning benefits
• A diverse, inclusive, and supportive culture and team
• Growth through professional development, on-the job learning and stretch assignments
• A network of talented and motivated colleagues
• Work-life balance and support for career development

What You Need To Bring

• Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
• Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
• Evaluate and analyze data to support business strategy/operations improvements
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
• Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
• Foster organization wide collaboration in solving problems
• Engage and work with senior stakeholders

Required

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving
• 10+ years of relevant experience

Preferred

• Project management certification such as PMP/PMI certification
• Lean Six Sigma or equivalent improvement framework
• Change management experience
• Management Consulting experience
• Advanced facilitation skills
• Previous experience in the technology industry

Skills

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change.
• Excellent Microsoft Office skills

Watch the video to see how we’re driving real impact across HPE

Check out our Intro Pack to learn more about our team

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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#operations

Job

Quality

Job Level

Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.