Consultant, Customer Experience & Business Process Improvement (CX&BPI)

Hewlett Packard Enterprise Development LP; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Senior CX & BPI Consultant to drive transformation and improve customer experiences. The role blends diagnostic work, program governance, and cross-functional leadership in a fast-paced, hybrid IT services environment.

You will partner with senior stakeholders to define strategies, establish governance, and deliver measurable improvements. The position emphasizes collaboration, data-driven decision making, and change management across global teams.

Qualifications

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.

Responsibilities

• Define and implement diagnostic and transformation initiatives for HPE Operations.
• Lead cross-functional transformation projects across teams to unlock opportunities and deliver solutions.
• Evaluate data to inform strategy and performance improvements.
• Support change management and stakeholder engagement to sustain change.

Skills

Strategy facilitation

Cross-functional leadership

Governance models

Data analysis

Process redesign

Change management

Stakeholder collaboration

Executive engagement

Education

Bachelor's or Master’s degree in Business/Engineering or equivalent

Tools

Microsoft Office

Job description

Consultant, Customer Experience & Business Process Improvement (CX&BPI)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. Do you want to make an impact through large-scale digital and business transformation? Are you curious and collaborative, with the ability to influence key decision-makers? Would you like to join a dynamic and diverse team in an organization that provides continuous learning, flexible working, career growth and award-winning benefits?

What you’ll do

As a senior CX & BPI Consultant, you will be solving HPE Operations’ toughest problems, driving strategic transformation, improvement and experience programs, and delivering strategic innovation for the organization. This can include performing diagnostics to understand problems, applying problem solving methodologies, creating business cases for solutions, defining and establishing program structure and governance frameworks, establishing KPI measurement, benchmarking, executive steering committee or QBRs, stakeholder management, financial management, change management etc.

What you need to bring

• Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
• Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
• Evaluate and analyze data to support business strategy/operations improvements
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
• Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
• Foster organization wide collaboration in solving problems
• Engage and work with senior stakeholders

Required:

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving 10+ years of relevant experience

Preferred:

• Project management certification such as PMP/PMI certification
• Lean Six Sigma or equivalent improvement framework
• Change management experience
• Management Consulting experience
• Advanced facilitation skills
• Previous experience in the technology industry

Skills:

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change.
• Excellent Microsoft Office skills

Job: Quality Job Level: Master

What We Can Offer You:

• A competitive salary and award-winning benefits
• A diverse, inclusive, and supportive culture and team
• Growth through professional development, on-the job learning and stretch assignments
• A network of talented and motivated colleagues
• Work-life balance and support for career development

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity is the Law

HPE provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

E-Verify

HPE is an E-Verify employer.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.