Customer Experience Analyst | Remote

Crossing Hurdles; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Crossing Hurdles is exploring a Customer Success Manager in India to enhance AI training tasks. The successful candidate will design prompts and analyze workflows, ensuring alignment with real challenges. This role demands strong skills in customer success management, analytical and problem-solving abilities, and expertise in tools like Zendesk and Intercom. Excellent communication skills are essential for collaboration with diverse stakeholders.

Qualifications

• Strong relevant experience in customer success management or a related field.
• Demonstrated expertise with customer support tools.
• Exceptional analytical thinking and advanced problem-solving abilities.

Responsibilities

• Design customer success prompts and tasks for AI systems.
• Analyze current workflows and recommend improvements.
• Collaborate cross-functionally to align AI tasks with real challenges.

Skills

Customer success management

Analytical thinking

Problem-solving abilities

Feedback delivery

Communication skills

Tools

Zendesk

Intercom

Gorgias

ServiceNow

Job description

Responsibilities

• Design high-fidelity, challenging customer success prompts and training tasks for AI systems.
• Analyze current workflows and recommend improvements for enhanced efficiency and effectiveness.
• Collaborate cross-functionally to ensure alignment of AI training tasks with real-world customer support challenges.
• Utilize platforms such as Zendesk, Intercom, Gorgias, and ServiceNow to simulate and assess complex customer inquiries.
• Create diverse scenarios reflecting actual customer interactions to ensure rigorous AI evaluation and training.
• Deliver clear, actionable feedback to both technical and non-technical stakeholders on task performance and workflow optimizations.

Requirements

• Have strong relevant experience in customer success management or a related field.
• Demonstrated expertise with customer support tools such as Zendesk, Intercom, Gorgias, and ServiceNow.
• Possess exceptional analytical thinking and advanced problem-solving abilities.
• Proven capability in scenario creation, feedback delivery, and complex workflow analysis is essential.
• Excellent written and verbal communication skills for both technical and non-technical audiences are required.