Customer Conversation Specialist

Docdort; Vadodara; On-site; INR 312,000 - 424,000; Full time

Job summary

Docdort in Ahmedabad, Gujarat is seeking a Customer Conversation Specialist to join our chat-driven support team. If you enjoy helping people, solving problems, and communicating across chat, this role is for you.

You'll be the voice of our brand in every customer interaction, handling queries via live chat, WhatsApp, and email, and collaborating with teams to resolve issues while maintaining a friendly, professional tone.

Qualifications

• Good English communication and typing skills.
• Ability to understand customer problems quickly.
• Polite, patient and solution-oriented approach.
• Comfortable with computers and multiple chat windows.
• Freshers welcome with strong communication skills.

Responsibilities

• Handle customer queries through live chat, WhatsApp, email or other digital channels.
• Provide clear, accurate solutions to customer concerns.
• Maintain a friendly, professional tone in every conversation.
• Resolve issues or coordinate with relevant teams.
• Follow processes while keeping conversations natural and customer-friendly.
• Maintain accurate records of customer interactions.
• Meet quality, response-time and productivity targets.

Skills

English communication

Typing skills

Multi-channel chat

Problem solving

Tools

MS Office

Google Workspace

Job description

Location: Ahmedabad, Gujrat

Job Type: Full-time

Experience: Fresher / 0–2 Years

Salary: ₹28,000 – ₹38,000 per month

Shift: [Day/Night/Rotational]

Work Mode: [Work from Office]

About The Role

We’re looking for a Customer Conversation Specialist who enjoys helping people, solving problems, and communicating through chat.

Your job will be more than just replying to messages—you’ll be the voice of our brand through every customer conversation.

What You’ll Do

• Handle customer queries through live chat, WhatsApp, email or other digital channels
• Understand customer concerns and provide clear, accurate solutions
• Maintain a friendly, professional and positive tone in every conversation
• Resolve customer issues or coordinate with the relevant team when required
• Follow company processes while keeping conversations natural and customer-friendly
• Maintain accurate records of customer interactions
• Meet assigned quality, response-time and productivity targets

What We’re Looking For

• Good English communication and typing skills
• Ability to understand customer problems quickly
• Polite, patient and solution-oriented approach
• Comfortable working on computers and multiple chat windows
• Basic knowledge of MS Office / Google Workspace
• Freshers are welcome if they have strong communication skills

Why Join Us?

• Opportunity to build a career in Customer Experience
• Friendly and professional work environment
• Performance-based growth opportunities
• Training and support for freshers
• Opportunity to develop communication and problem-solving

Skills: customer experience,communication skills,grammar,chat