Customer Contact Comms Senior Analyst-Voice

Accenture; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading consulting firm in Mumbai is looking for a Customer Contact Comms Senior Analyst to manage customer queries and complaints effectively. The ideal candidate should possess strong problem-solving skills, 3-8 years of experience in customer service, and proficiency in email and chat communication. The role involves working in a team and may require rotational shifts. Candidates who are adaptable and detail-oriented will excel in this position, contributing significantly to customer satisfaction.

Qualifications

• 3-8 years of relevant experience in customer service.
• Strong skills in email and chat communication.
• Ability to handle escalations and complaints.

Responsibilities

• Manage and resolve customer queries effectively.
• Handle escalations and ensure customer satisfaction.
• Work with minimal instruction on assigned tasks.

Skills

Problem‑solving skills

Adaptable and flexible

Detail orientation

Agility for quick learning

Ability to work well in a team

Education

Any Graduation

Job description

About The Role

Skill required: Omnichannel - Customer Service

Designation: < Routeb>Customer Contact Comms Senior Analyst

Qualifications: Any Graduation

Years of Experience: سيل des3-8 years

What you will do

You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA. Candidate who is good in email and chat process, who is good in typing is what is preferred here.

What we are looking for

• Problem‑solving skills
• Adaptable and flexible
• Detail orientation
• Agility for quick learning
• Ability to work well in a team

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Your day‑to‑day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.