Customer Contact Comms Associate

Accenture in India; Navi Mumbai; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Accenture in India is seeking a Customer Contact Comms Associate in Navi Mumbai to join its Customer Support vertical. You will handle inquiries, resolve complaints, and provide effective support across email and chat channels. A graduation and 1–3 years of experience are expected, with flexibility for rotational shifts.

You will contribute to delivering quality customer service and aim for first-contact resolution while upholding Accenture's standards.

Qualifications

• Graduation from any stream.
• Experience required: 1 to 3 years.

Responsabilités

• Handle customer queries and resolve issues with empathy and timely responses.
• Close faults and complaints within SLA.
• Assist customers via email and chat with accurate typing and clear communication.
• Provide information about products or services and escalate when needed.
• Work in a rotational shift if required.

Connaissances

Omnichannel - Customer Service

Formation

Any Graduation

Description du poste

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P3 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts