Customer Contact Comms Associate

Accenture in India; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is hiring for a Customer Contact Comms Associate to support employee queries through email, phone and chat channels. You will resolve escalations, ensure timely responses, and close incidents within SLA while maintaining quality standards.

The role emphasizes Omnichannel - Customer Service Technology and requires 1 to 3 years of relevant experience after graduation. Rotational shifts may be part of the schedule, with a focus on service excellence.

Qualifications

• Graduation is required.
• 1 to 3 years of experience.

Responsibilities

• Manage employee queries and resolve escalations within SLA.
• Close faults and complaints within defined SLAs.
• Handle email, call and chat processes; strong calling skills preferred.
• Support platform and software contact centers for customer support.
• Contribute to improving customer and agent experience through technology.
• Work in rotational shifts as required.

Skills

Omnichannel - Customer Service Tech

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Service Technology

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving employee query, handling escalations and complaints of the dissatisfied employees & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email, call and chat process who is good in calling process is what is preferred here
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Primary skill - Customer Service Technology - P5 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts