Customer Care Representative

NCR Atleos; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

NCR Atleos in Mumbai is seeking a Customer Care Representative to monitor and assist customers across channels, ensuring prompt, empathetic support. The role requires strong English and Hindi communication, familiarity with E-surveillance and IoT concepts, and the ability to work in shifts, including weekends.

You will coordinate with banks and service providers, maintain records, and contribute to process improvements while upholding compliance.

Qualifications

• Graduate or postgraduate degree or relevant certification.
• Strong English and Hindi communication; Tamil is a plus.
• Experience in E-surveillance, IoT or ATM monitoring preferred.
• Familiarity with MS Office; able to work in shifts including weekends.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to E-surveillance & IoT alerts and incidents.
• Acknowledge and resolve customer complaints timely.
• Communicate with customers through various channels.
• Know our products inside and out to answer questions.
• Take prompt action on customer queries as per standard process.
• Keep records of interactions, transactions and complaints as per process.
• Coordinate with colleagues as necessary and ensure compliance.

Skills

Communication skills

English & Hindi fluency

Analytical skills

Teamwork

Education

Bachelor's or PG in any field or technical certification

Tools

MS Office

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title:

Customer Care Representative

Location:

Mumbai

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to E-surveillance & IOT alerts .
• Acknowledging and resolving customer complaints timely.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process.
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Any Graduate / Post Graduate or any certification related to technical field
• Good communication skills - English and Hindi is MUST (Tamil will be added advantage)
• Experience in E-survilance & IOT or ATM monitoring will add more value.
• Understanding of various MS & Vendors operations , ATM & recyclers error codes will be added advantage .
• Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
• Good knowledge of MS Office applications
• Good organizational skills and able to work well independently and within the team
• Should be able to interact with Bank’s and service providers .
• Analytical skills on chronical events .

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.