Customer Care Rep

Rockwell Automation; New Delhi; Hybrid; INR 500,000 - 700,000; Full time

Benefits offered by this job

Mindfulness programme

Volunteer PTO

Donation matching

Employee Assistance Program

Wellbeing program

Digital learning library

Job summary

Rockwell Automation in Noida, India is seeking a Customer Care Advocate to ensure smooth order management, service scheduling, and clear customer communication. You will handle inquiries, manage orders and returns, coordinate deliveries, and maintain records. A hybrid schedule applies and you will report to the Team Leader, Customer Care.

The role requires a relevant degree and 3–4 years in customer support or order management, with CRM/ERP proficiency (SAP/Oracle). Power BI knowledge is a plus.

Qualifications

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Certifications in Customer Service, Supply Chain, or CRM tools are a plus.
• 3–4 years of experience in customer support or order management preferred.
• Proficiency in CRM and ERP systems (e.g., SAP, Oracle).
• Customer-focused mindset with problem-solving skills and teamwork.

Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, and equipment details.
• Maintain and update orders, returns, and pricing changes.
• Coordinate deliveries and service requests; schedule calls and follow-ups.
• Handle documentation and customer communications with promised turnaround times.

Skills

Customer-focused mindset

Team collaboration

Problem-solving skills

Education

Bachelor's degree in Business Administration/Commerce

Additional certifications in Customer Service/Supply Chain/CRM tools

Tools

SAP

Oracle

Salesforce

Power BI

Job description

Job Description:

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Job Summary

The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important.

You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.

Your Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and order changes.
• Ensure customer communication/partners.
• Handle customer calls, email and phone calls with promised turnaround time.

The Essentials - You Will Have

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Additional certifications in Customer Service, Supply Chain, or Customer Relation Management tools.
• Prior experience in customer support or order management preferred, 3 ~ 4 years.
• Proficiency in Customer Relation Management)and ERP systems (e.g., SAP, Oracle)
• Customer-focused mindset with problem-solving skills
• Work collaboratively across teams.
• Basic Knowledge in Power BI.

The Preferred - You Might Also Have

Experience in SAP SD, Salesforce, Oracle.

What We Offer

Our benefits package includes ...

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

#LI-Hybrid

#LI-DB2

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.