Customer Care Manager (Team Lead)- Female Only

Mindstech; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Mindstech in India is seeking a results-driven support operations professional to oversee centralized customer care and manage high call volumes.

The ideal candidate has hands-on experience with CRMs, ticketing tools, and call monitoring systems, and demonstrates strong analytical skills for data-driven decision making.

This role requires resilience under pressure and the ability to optimize processes in a fast-paced environment.

Qualifications

• Experience in customer support with call centre management.
• Experience in managing centralised customer care operations.
• Ability to handle pressure and high call volumes.
• Hands-on experience with CRMs, ticketing tools, and call monitoring systems.

Responsibilities

• Experience in customer support with call centre management.
• Experience in managing centralised customer care operations.
• Ability to handle pressure and high call volumes.
• Hands-on experience with CRMs, ticketing tools, and call monitoring systems.

Skills

Customer support

Call centre management

Pressure handling

Data-driven decision making

Tools

CRMs

Ticketing tools

Call monitoring systems

Job description

• Exp in customer support/call centre management
• Exp in managing centralised customer care operations
• Ability to manage pressure and handle high call volumes
• Hands-on experience with CRMs, ticketing tools, and call monitoring systems

Required Candidate profile

• Ability to manage pressure and handle high call volumes
• Hands-on experience with CRMs, ticketing tools, and call monitoring systems
• Analytical mindset for data-driven decision-making