Customer Care Executive | Voice & Chat

Talent Acquaintance; Hyderabad; Presencial; INR 300.000 - 460.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with courteous and professional care. You will provide product information, build lasting customer relationships, and collaborate with internal teams to resolve complaints.

The role requires strong product knowledge and a focus on meeting quality and sales targets. Ideal candidates demonstrate excellent communication, adaptability, and teamwork in a fast-paced environment, with proficiency in

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conocimientos

Communication skills

Interpersonal skills

Multi-tasking

Problem-solving

Analytical thinking

Tech proficiency

Teamwork

Adaptability

Herramientas

Computer systems

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.