Customer Care Executive | Voice & Chat

Talent Acquaintance; New Delhi; Vor Ort; INR 350.000 - 480.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Delhi is seeking a customer service professional to handle inquiries, resolve issues, and provide accurate product information. You will build relationships with customers to ensure long-term satisfaction and collaborate with internal teams to resolve complex concerns.

The role requires strong communication, problem-solving, and adaptability in a fast-paced environment. You will maintain product knowledge and strive to meet performance targets while delivering courteous

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Kenntnisse

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Teamwork

Adaptability

Proficient in using computer systems

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.