Customer Care Executive | Voice & Chat

Talent Acquaintance; Greater Noida; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance is seeking a customer service oriented professional in Greater Noida to handle inquiries and resolve issues with courtesy. The role emphasizes timely information, strong product knowledge, and building lasting customer relationships.

You will collaborate with internal teams to resolve complex complaints, maintain knowledge of products, and strive to meet quality and sales targets in a fast-paced environment. Excellent communication and teamwork are essential for success.

Qualifikationen

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Able to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Kenntnisse

Excellent communication

Interpersonal skills

Problem-solving

Analytical thinking

Computer literacy

Adaptability

Teamwork

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.