Customer Care Executive | Voice & Chat

Talent Acquaintance; Nagpur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused team member to handle inquiries, provide product information, and build lasting customer relationships. The role emphasizes professional communication, problem-solving, and collaboration with internal teams to resolve complex issues.

Candidates should demonstrate adaptability in a fast-paced environment and maintain strong product knowledge to address concerns while aiming to meet quality and sales targets.

Qualifications

• Exemplary communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced, multi-priority setting.
• Demonstrated problem-solving and analytical thinking with attention to detail.
• Proficient with computer systems and software applications.
• Capable of adapting to changing situations and priorities.
• Strong collaboration and teamwork with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Computer proficiency

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.