Customer Care Executive / Control Tower Executive

NoBroker; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Performance Bonus

Corporate Health Insurance

Travel Allowance

Monthly R&R Awards

Early Promotions for Outstanding Perfо

Job summary

NoBrokerHood in Bengaluru is seeking a Control Tower Executive to manage customer communication and resolve concerns. This role involves working closely with customers, Operations, Technology, and Support teams to ensure a smooth customer experience.

The ideal candidate will have at least 02 years of experience in Customer Service or related fields, possess excellent English and Hindi communication skills, and demonstrate strong problem-solving abilities. Freshers are also welcome to apply.

Qualifications

• 02 years of experience in Customer Service, Client Servicing, Customer Success, Account Management, or Operations.
• English and Hindi communication skills are mandatory.
• Good communication and interpersonal skills.
• Comfortable working with CRM/ERP systems.
• Ability to handle customer escalations professionally.

Responsibilities

• Communicate with customers regularly and understand their requirements and concerns.
• Handle customer queries, complaints, and escalations professionally.
• Ensure customer issues are resolved within the required timelines.
• Build and maintain strong customer relationships.
• Coordinate with Operations, Technology, and Support teams for issue resolution.

Skills

Customer Service

Client Servicing

Problem Solving

Communication

Account Management

MS Excel

Stakeholder Management

Escalation Management

Reporting

Education

Bachelor's degree in any relevant field

Tools

CRM

ERP

MS Office

Job description

Control Tower Executive

Company: NoBrokerHood
Job Location: Bengaluru
Experience: 02 Years
Employment Type: Full-Time
Department: Customer Success / Client Servicing / Operations
Call/WhatsApp: [phone]
Email: [e-mail]

About the Role

We are looking for a Control Tower Executive to manage customer communication, resolve concerns, coordinate with internal teams, and ensure a smooth customer experience.

You will work closely with customers, Operations, Technology, and Support teams to track issues, manage escalations, and ensure timely resolution.

This role is ideal for someone who enjoys talking to customers, solving problems, coordinating with teams, and managing multiple accounts.

Key Responsibilities

• Communicate with customers regularly and understand their requirements and concerns.
• Handle customer queries, complaints, and escalations professionally.
• Ensure customer issues are resolved within the required timelines.
• Build and maintain strong customer relationships.
• Coordinate with Operations, Technology, and Support teams for issue resolution.
• Monitor customer complaints, tickets, and resolution timelines.
• Conduct regular calls with customers and collect feedback.
• Support onboarding of new societies and customers.
• Maintain accurate customer and ERP-related information.
• Prepare reports related to customer issues, service performance, and account health.
• Identify recurring customer issues and coordinate with internal teams for corrective action.
• Manage multiple customer accounts and priorities effectively.

Who Can Apply?

• Bachelor's degree in any relevant field.
• 02 years of experience in Customer Service, Client Servicing, Customer Success, Account Management, or Operations.
• Freshers can also apply.
• English and Hindi communication skills are mandatory.
• Good communication and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Excel and MS Office.
• Comfortable working with CRM/ERP systems.
• Ability to handle customer escalations professionally.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude, ownership, and willingness to learn.

Key Skills

Customer Service | Customer Success | Client Servicing | Account Management | Customer Relationship Management | Operations | CRM | ERP | MS Excel | Escalation Management | Problem Solving | Communication | Customer Handling | Stakeholder Management | Reporting

Benefits

• Performance Bonus
• Corporate Health Insurance
• Travel Allowance
• Monthly R&R Awards
• Early Promotions for Outstanding Performers

  Job Location

  Bren Mercury, Sarjapur Main Rd, Kasavanahalli, Kaikondrahalli, Bengaluru, Karnataka – 560035

  Call/WhatsApp: [phone]
  Email: [e-mail]

  English & Hindi are mandatory. Freshers can also apply.