Customer Care Exceutive

Kauvery Hospital; Krishnagiri District; On-site; INR 280,000 - 300,000; Full time

Job summary

Kauvery Hospital Hosur in Tamil Nadu is seeking a Customer Care Executive to handle inquiries, resolve issues, and ensure high-quality service. A Bachelor's degree is preferred, with 1–3 years of relevant experience and proficiency in CRM systems.

The role involves order processing, coordination with internal teams, and maintaining records of interactions to improve service delivery. Excellent communication skills, empathy, and the ability to multitask are essential.

Qualifications

• 1–3 years of relevant customer service experience.
• Bachelor's degree preferred.
• Proficiency in CRM systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Handling customer inquiries and resolving issues in a timely and professional manner.
• Providing excellent customer service through active listening and effective communication.
• Managing and processing customer orders, returns, and exchanges.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Identifying and escalating priority issues that require immediate attention.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Skills

Customer service

Communication

CRM systems

Time management

Problem solving

Multitasking

Education

Bachelor's degree

Tools

CRM software

Job description

#### Customer Care Exceutive###### Job Code: SKMCL-15482 | Kauvery HospitalHosur, Tamil Nadu, IndiaExpires on 30/07/2026Compensation₹ 2,80,000 - ₹ 3,00,000 per annum (Negotiable)Required Experience1 - 3 YearsSkillsAny Bachelor's Degre...Job Description* Handling customer inquiries and resolving issues in a timely and professional manner.* Providing excellent customer service through active listening and effective communication.* Managing and processing customer orders, returns, and exchanges.* Keeping records of customer interactions, transactions, comments, and complaints.* Communicating and coordinating with colleagues as necessary.* Providing feedback on the efficiency of the customer service process.* Identifying and escalating priority issues that require immediate attention.* Maintaining a positive, empathetic, and professional attitude toward customers at all times.* Prior experience in a customer support role or a similar position.* Proficiency in CRM systems and practices.* Excellent communication and problem-solving skills.* Ability to multitask, prioritize, and manage time effectively.* College degree preferred.