Customer Care Administrator

Zeiss Pharmaceuticals; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

ZEISS India is seeking a Customer Service professional to process orders from booking to final delivery, provide proactive status updates, and coordinate with Sales, Logistics, Labs and MSP teams.

You will handle customer queries and escalations within defined TATs, support digital ordering/CRM platforms, maintain accurate records, prepare operational reports, and ensure adherence to SOPs and standards. Graduate in any discipline with English and local language proficiency is preferred.

Qualifications

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
• Good command of English and local language.

Responsibilities

• Process orders from booking to final delivery and provide proactive status updates.
• Coordinate with Sales, Logistics, Labs and MSP teams to ensure smooth execution.
• Handle customer queries, complaints and escalations within defined TATs.
• Support digital ordering/CRM platforms and assist customers with order-related issues.
• Coordinate deliveries, stock-related activities and maintain records.
• Prepare operational reports and analyze data to identify delays and gaps.
• Support payment follow-ups and other customer-related requirements as needed.
• Ensure adherence to SOPs, compliance requirements and customer service standards.

Skills

Verbal communication

Written communication

MS Excel

Numerical/analytical skills

Customer-focused

CRM/ERP/order-management systems

Coordination

Attention to detail

Ownership and follow-through

Education

Graduate in any discipline

Tools

CRM/ERP systems

Job description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports Cine Optics.

ZEISS India has 3 production facilities, RD center, Global IT services and about 40 Sales Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace.

Further information at ZEISS India .

• Process and track customer orders accurately from booking to final delivery.
• Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
• Handle customer queries, complaints and escalations within defined TATs.
• Support digital ordering/CRM platforms and assist customers with order-related issues.
• Coordinate deliveries, order diversions, accompaniments and stock-related activities.
• Maintain accurate records, stock data, invoices and relevant customer documentation.
• Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
• Support payment follow-ups and other customer-related operational requirements as needed.
• Ensure adherence to defined SOPs, compliance requirements and customer service standards.

Key Skills

• Strong verbal and written communication.
• Good MS Excel and numerical/analytical skills.
• Customer-focused and solution-oriented approach.
• Strong coordination, multitasking and attention to detail.
• Ability to work with CRM/ERP/order-management systems.
• Process-driven mindset with strong ownership and follow-through.

Qualification Experience

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
• Good command of English and local language.

Your ZEISS Recruiting Team: Itishree Pani