Customer Care Administrator

ZEISS Group; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

ZEISS Group in India seeks a proactive Order Management professional to manage end-to-end customer orders, updates, and cross-functional coordination with Sales, Logistics and MSP teams.

The role requires a Graduate degree with experience in customer service or operations, preferably in optical/vision care, and strong Excel/analytical skills.

Qualifications

• Graduate in any discipline.
• Experience in Customer Service, Order Management or Operations.
• Experience in optical/vision care preferred.
• Fluent English and local language.
• Strong MS Excel and numerical/analytical skills.

Responsibilities

• Process and track customer orders accurately from booking to final delivery.
• Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
• Handle customer queries, complaints and escalations within defined TATs.
• Support digital ordering/CRM platforms and assist customers with order-related issues.
• Coordinate deliveries, order diversions, accompaniments and stock-related activities.
• Maintain accurate records, stock data, invoices and relevant customer documentation.
• Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
• Support payment follow-ups and other customer-related operational requirements as needed.
• Ensure adherence to defined SOPs, compliance requirements and customer service standards.

Skills

Verbal & written comms

Excel & analytics

Customer-focused

Coordination & multitasking

CRM/ERP/order-management

Education

Graduate degree

Tools

CRM/ERP systems

Job description

ZEISS in IndiaZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.Further information at ZEISS India .Process and track customer orders accurately from booking to final delivery.Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.Handle customer queries, complaints and escalations within defined TATs.Support digital ordering/CRM platforms and assist customers with order-related issues.Coordinate deliveries, order diversions, accompaniments and stock-related activities.Maintain accurate records, stock data, invoices and relevant customer documentation.Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.Support payment follow-ups and other customer-related operational requirements as needed.Ensure adherence to defined SOPs, compliance requirements and customer service standards.Key SkillsStrong verbal and written communication.Good MS Excel and numerical/analytical skills.Customer-focused and solution-oriented approach.Strong coordination, multitasking and attention to detail.Ability to work with CRM/ERP/order-management systems.Process-driven mindset with strong ownership and follow-through.Qualification & ExperienceGraduate in any discipline.Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.Good command of English and local language.Your ZEISS Recruiting Team:Itishree Pani