Customer Analytics Specialist

EXL; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EXL is seeking a Customer Analytics Specialist to design and deliver end-to-end analytical solutions, translating business questions into actionable insights and measurable impact for clients.

You will apply SQL and Python, leverage statistics and data science methodologies, mentor junior analysts, and collaborate with stakeholders in fast-paced, client-facing environments to drive innovation and business value.

Qualifications

• Strong expertise in SQL and data manipulation.
• Advanced Python (or equivalent) for analysis and modeling.
• Solid understanding of statistics and data science methodologies.
• Experience in customer analytics / behavioral analytics.
• Ability to independently manage and deliver complex projects.
• Strong stakeholder communication and influencing skills.
• Structured thinking with a solution-oriented mindset.

Responsibilities

• Own and deliver end-to-end analytical solutions from problem definition to execution.
• Design and implement advanced analytical models to solve business problems.
• Apply data science techniques to generate actionable insights.
• Work with business stakeholders to shape problem statements and approaches.
• Translate insights into strategic recommendations and measurable impact.
• Mentor junior analysts and guide analytics delivery practices.
• Drive innovation by adopting new tools and methodologies.

Skills

SQL & data manipulation

Python for data analysis

Statistics & data science

Customer analytics

Stakeholder communication

Structured thinking

Job description

Role Title: Customer Analytics Specialist

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Role Overview:

We are seeking a highly skilled analytics professional who can independently design and execute end-to-end analytical solutions. This is a high-impact, high-visibility role requiring strong expertise in advanced analytics, data science methodologies, and stakeholder management.

Key Responsibilities:

• 1. Own and deliver end-to-end analytical solutions from problem definition to execution
• 2. Design and implement advanced analytical models to solve complex business problems
• 3. Apply data science and statistical techniques to generate actionable insights
• 4. Work closely with business stakeholders to shape problem statements and solution approaches
• 5. Translate insights into strategic recommendations and measurable business impact
• 6. Mentor junior analysts and guide best practices in analytics delivery
• 7. Drive innovation by leveraging new tools, techniques, and methodologies

Required Skills & Experience:

• 1. Strong expertise in SQL and data manipulation
• 2. Advanced proficiency in Python (or equivalent) for data analysis and modeling
• 3. Solid understanding of statistics and data science methodologies
• 4. Proven experience in customer analytics / behavioral analytics
• 5. Ability to independently manage and deliver complex projects
• 6. Strong stakeholder communication and influencing skills
• 7. Structured thinking with a solution-oriented mindset

Preferred Qualifications:

• 1. Experience in retail, CRM, or customer lifecycle analytics
• 2. Exposure to machine learning techniques and experimentation frameworks
• 3. Experience working in high-paced, client-facing environments