Custom Software Engineering Specialist

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture is seeking a Salesforce Marketing Cloud specialist to design, implement and optimize digital marketing campaigns. You will lead CRM teams, ensure alignment with business goals, and drive data-driven marketing initiatives across customer journeys.

The role requires deep SFMC expertise, stakeholder collaboration, and hands-on capability to build personalized campaigns and journeys at scale.

Qualifications

• SFMC expertise: Email Studio, Mobile Studio, Automation Studio, Journey Builder

Responsibilities

• Lead and mentor multiple CRM teams to align with CRM strategies.
• Guide or review briefs with stakeholders before builds and flag risks.
• Execute audience segmentation, journey mapping, and content creation for campaigns.

Skills

SFMC

Leadership

SLA management

Campaign design

Job description

Skill required

Marketing Operations - Salesforce Marketing Cloud Designation: Custom Software Engineering Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Help balance increased marketing complexity and diminishing marketing resources.
• Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
• Role requires Digital Marketing Ads Promotion creation design.
• Design, implement, develop & manage Salesforce Marketing Cloud.
• A CRM platform that allows to create and manage marketing relationships and campaigns with customers.
• It is an integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and mgmt and data analysis.
• Custom scripting languages used to personalize landing pages, create applications, construct cross-channel templates or layouts.

What are we looking for?

• Salesforce Marketing Cloud Expertise- In-depth knowledge of SFMC functionalities, including Email Studio, Mobile Studio, Automation Studio, and Journey Builder. Knowledge of SQL and AMPscript for data segmentation and dynamic content creation within SFMC.
• Experience in managing SLAs and ensuring compliance with service standards.
• Leadership- Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams.
• Proficiency in configuring and customizing SFMC components, including data extensions, email t

Roles and Responsibilities

• Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies.
• Provide guidance and support to team members, facilitating professional development and addressing performance issues.
• Collaborate with Project Manager or marketing stakeholders to understand campaign objectives and requirements by carefully reviewing briefs and seeking clarification before the build along with highlighting risks (if any)
• Assist in the execution of campaign strategies, including audience segmentation, journey mapping, and content creation.
• Provide guidance on leveraging SFMC capabilities to achieve campaign goals effectively.
• Configure and customize SFMC components, including data extensions, email templates, landing pages, and automations, to support campaign execution.
• Build and maintain various standard data extensions or customer master within SFMC for accurate segmentation and personalization.
• Create and manage automated journeys, including welcome series, nurture campaigns, and triggered communications.
• Set up and execute email, SMS, direct mail, social or paid and other marketing broad cast or journey-based campaign using SFMC tools.
• Ensure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics.
• Ensure accurate targeting and segmentation of campaign audiences.
• Monitor campaign performance and engagement metrics, providing regular reporting and analysis to stakeholders.
• Troubleshoot and resolve any technical issues related to campaign execution.
• Implement dynamic content and personalized elements using personalization languages (example AMPscript or SSJS) to create dynamic and personalized email experiences.
• Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture